QuickCoach Help Center

What your client sees

Client Billing from your client's side: the payment email, Stripe's secure checkout, receipts, their Payments page, and how a subscription is cancelled.

Your client doesn't need a Stripe account or a new password to pay you. Everything starts with the link you send them from their profile.

The payment email

When you click 'Email to client', your client gets an email from "QuickCoach Payments" with the subject "Sam Taylor sent you a payment request", with your name in place of Sam's. It shows the amount, what it's for and who asked, above a 'Pay securely with Stripe' button.

The payment request email on a phone, greeting Mia and showing the amount due of A$210.14, what it's for, who requested it, and the 'Pay securely with Stripe' button

On Pro, the email carries your app's logo instead of QuickCoach's, and the message itself doesn't mention QuickCoach. It still arrives from QuickCoach's payments address.

If you copied the link and sent it yourself, your client follows the same link from your message.

Paying on Stripe's checkout

The link opens Stripe's secure checkout page. Your client enters their card details there, never in QuickCoach, and pays the package price. For a subscription, the checkout shows how often they'll be charged. Once they've paid, they land back on their QuickCoach page.

Whether Stripe emails your client a receipt depends on the email settings in your Stripe Dashboard.

Their Payments page

The top of the client's My Plans page on a phone, with a card icon in the header next to the notifications bell

Once you've charged a client, a card icon appears at the top of their My Plans page. It opens their 'Payments' page.

The client's Payments page on a phone, listing two paid payments for Monthly online coaching with their dates

The 'Payment history' list shows each payment's amount, what it was for, the date and its status. Your client can't download anything here; receipts come from Stripe's emails, and you can open any invoice or receipt from your 'Payments' tab.

Cancelling a subscription

When a client wants to stop paying, they ask you, and you cancel the subscription from QuickCoach. It runs to the end of the period they've paid for, and no further payments are taken. Their access to their plans doesn't change.